Live Nation and its subsidiary Ticketmaster have updated their ticket refund policy in the midst of cancelled events due to coronavirus. The company will now offer refunds for events that have not yet announced new dates; previously, tickets for postponed shows that had not yet been given news dates were not refundable.

According to The New York Times report, “in an earlier announcement, the company set up a 30-day window for requesting refunds when a postponed show was given a new date. But that policy did not apply to thousands of concerts that had been bumped from their original dates but had no new ones — leaving the money fans spent on those shows in a purgatorial state.”

“Under Live Nation’s new policy,” the report continued, “customers holding tickets to events with no new date will be able to request a refund after waiting 60 days from the time their postponement was announced; they will then have 30 days to ask for their money back. This comes in addition to rules that Live Nation already announced, giving people 30 days to request refunds for shows that have already been rescheduled, starting May 1. Events canceled outright will be refunded automatically.”

Ticketmaster has stated that it could take up to a month to process a refund.

“Fans, we hear you,” read a tweet from Live Nation when rolling out the new policy. “We want to make it clear that this is a REFUND plan. We also saw your feedback on postponed shows, and you’re right, you shouldn’t have to wait for a refund if it takes extra time to figure out new dates. Thanks to you, we have updated our refund policy.”

View Live Nation’s Twitter thread here, and read the full New York Times report here. For more information on the plan, visit livenationentertainment.com/ticketrelief.