Last night’s Mumford & Sons appearance at Forest Hills Tennis Stadium faced some snags. This was the first concert at the venue in 16 years and some ticketed fans were turned away, while others in the facility felt it was uncomfortably packed. The issue reportedly was not that the event was oversold but rather that there were some complications getting concertgoers up to the second deck. The promoter has issued the following statement and offered refunds.

Dear Patrons,

We are writing to acknowledge some issues with tonight’s Mumford & Sons concert at Forest Hills Stadium. As many of you know, this was the first show in many years at the stadium, and we collectively experienced the growing pains that come with re-opening a new venue.

We hope you enjoyed the show, but we will gladly offer full refunds to those of you who did not have an optimal experience at the stadium. We can assure you that we are working with City Officials and City Agencies to improve conditions and make sure everyone who comes to a show in Forest Hills has the best experience possible.

If you would like a refund, please contact Front Gate Tickets Support.

On behalf of the West Side Tennis Club, WSTC Events, Bowery Presents and Mumford & Sons, we apologize for any difficulties and thank you for taking the chance on joining us for this historic concert.

We hope to see you again soon.